Terms and Conditions

XolutionLab
Last updated: August 20, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website, digital products, and members area operated by XolutionLab, a sole proprietorship (DBA) based at 49 5th Ave, Brooklyn, NY 11217, United States ("XolutionLab," "we," "us," "our"), including but not limited to The 15-Minute Proposal, The Difficult Email Vault, The Recurring Documents Pack, and any related current or future products (collectively, the "Products").

By purchasing a Product, creating an account, or otherwise using our Site or members area, you agree to be bound by these Terms. If you do not agree, do not purchase or use the Products.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to purchase or use the Products. The Products are intended for use by business professionals, including solo consultants and freelancers, for business purposes.

2. Products and Delivery

The Products are digital goods delivered electronically via a login-gated members area. Upon successful payment, you will receive access credentials (typically by email) to log in and access your purchased Product content.

• No physical goods are shipped.
• Access is granted upon confirmed payment; delivery is generally instant but may be delayed by factors outside our control (e.g., email delivery issues).
• You are responsible for providing an accurate email address at checkout and for maintaining the confidentiality of your login credentials.
• The Products (including the guided-notes templates, AI prompts, and any bump or upsell content such as The Difficult Email Vault or The Recurring Documents Pack) are delivered through the same account and members-area system. Purchasing any one Product does not automatically grant access to others unless separately purchased.

3. License Grant and Restrictions

Upon purchase, XolutionLab grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Products for your own business purposes.

You may not:

• Resell, redistribute, sublicense, or share your login credentials or Product content with anyone who has not personally purchased it
• Publicly post, repackage, or republish the templates, prompts, or written content of the Products, in whole or in part
• Use the Products to create a directly competing product or service
• Claim authorship of the Products' content as your own for resale purposes

You may:

• Use the Products in your own consulting or freelance business, including with your own clients
• Edit, adapt, or customize outputs generated using the Products (e.g., proposal drafts) for your own client work

All content within the Products — including templates, prompts, instructional text, and worked examples — remains the intellectual property of XolutionLab. See Section 9.

4. Payment and Pricing

• All prices are listed in U.S. Dollars unless otherwise stated.
• Payment is processed securely by our third-party payment processor, ThriveCart. XolutionLab does not directly store your full payment card information.
• Prices are subject to change at any time. Changes will not affect purchases already completed.
• Any bump offers or upsells presented during checkout are optional and require your affirmative action (e.g., clicking to add) before being charged.

5. Refund Policy

We offer a 30-day, no-questions-asked money-back guarantee on all Products. If you are not satisfied for any reason, email [email protected] within 30 days of purchase and we will issue a full refund.

• Refunds are processed to the original payment method.
• Refunds may take 5–10 business days to appear, depending on your bank or card issuer.
• Requesting a refund may result in the deactivation of your access to the associated Product.

6. No Professional Advice; No Guarantee of Results

The Products are educational and productivity tools designed to help you draft business documents (such as client proposals) more efficiently. They are not legal, financial, tax, or professional consulting advice, and nothing in the Products should be construed as such.

• Outputs generated using the Products (including AI-generated proposal drafts) are first drafts only and must be reviewed, verified, and edited by you before being sent to any client. You are solely responsible for the accuracy, appropriateness, and content of any document you send to a third party.
• XolutionLab does not guarantee any specific business outcome, including but not limited to increased client conversions, revenue, or time savings. Results depend on factors outside our control, including your own effort, industry, and client base.
• The Products rely on third-party AI tools (such as ChatGPT or Claude) that XolutionLab does not own, operate, or control. XolutionLab is not responsible for the availability, accuracy, or output of these third-party tools, nor for any changes those providers make to their free-tier offerings.

7. Disclaimer of Warranties

The products and site are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the products will be error-free, uninterrupted, or meet your specific requirements.

8. Limitation of Liability

To the maximum extent permitted by law, xolutionlab and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or lost client relationships, arising out of or related to your use of the products or site, even if advised of the possibility of such damages.

In no event shall xolutionlab's total liability to you for all claims arising from or related to the products exceed the total amount you paid to xolutionlab in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Intellectual Property

All content, templates, prompts, text, graphics, and materials included in the Products and on the Site are the property of XolutionLab and are protected by applicable copyright and intellectual property laws. Except for the limited license granted in Section 3, no rights are transferred to you.

10. Account Termination

We reserve the right to suspend or terminate your access to the members area and Products, without refund, if we reasonably believe you have violated these Terms — including unauthorized sharing, redistribution, or resale of Product content.

You may close your account at any time by emailing [email protected].

11. Prohibited Uses

You agree not to use the Products or Site to:

• Violate any applicable law or regulation
• Infringe on the intellectual property rights of XolutionLab or any third party
• Transmit any harmful code, malware, or attempt to disrupt the Site or members area
• Impersonate another person or misrepresent your affiliation with any entity

12. Third-Party Services

The Site and Products may reference or integrate with third-party services (including ThriveCart, ActiveCampaign, Cloudflare, and AI tools such as ChatGPT or Claude). Your use of those third-party services is subject to their own terms and privacy policies, which XolutionLab does not control.

13. Changes to These Terms

We may revise these Terms at any time. The "Last updated" date reflects the most recent revision. Continued use of the Products or Site after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated via email or Site notice where appropriate.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, regardless of your country of residence. Any disputes arising from these Terms or your use of the Products shall be resolved through good-faith negotiation in the first instance; if unresolved, disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York.

This provision does not affect any statutory consumer protection rights you may have under the laws of your country of residence (including the UK or EU), which cannot be waived by contract.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and XolutionLab regarding the Products and Site, superseding any prior agreements.

17. Contact Us

XolutionLab
49 5th Ave, Brooklyn, NY 11217, United States
[email protected]